Telephone & Internet Outage Update – Apr. 5

Repairs on the damaged fiber cables on Robert Rogers Rd will continue into tomorrow, Saturday, April 6.

Some services were restored today. Others are still out of service and some may temporarily lose service tomorrow while crews splice damaged cables. 

Below is an updated list of the affected customers.

Dunbarton:

·          Armands Wy

·          County Rd

·          Jacqueline Dr

·          Jay Dr

·          Kelsea Rd

·          Kimball Pond Rd (9)

·          Montalona Rd

·          Morse Rd

·          Ordway Rd

·          Purgatory Pond Rd

·          Robert Rogers Rd (238+)

·          Twist Hill Rd

 

 

 

Bow:

·          Brown Hill Rd

·          Deer Run Rd

·          Dunbarton Center Rd

·          Golden View Dr

·          Hamilton Ct

·          Hunter Dr

·          Pinnacle Ln

·          Risingwood Dr

·          S Bow Rd

·          Sterling Place

·          Sundance Ln

·          Tower Hill Dr

·          Wilson Meadow Rd

·          Woodhill Hooksett Rd

·          Woodhill Rd

We will continue to provide updates as we are able.

Telephone & Internet Outage – Apr. 4 & 5

Dunbarton Telephone Company has discovered damaged fiber cables on Robert Rogers Rd and is dispatching crews to repair these cables. If you live on the roads listed below, your telephone and Internet service may be affected until the repairs are completed.

Dunbarton:

·          Armands Wy

·          Blueberry Trail

·          County Rd

·          Hawk Ln

·          Jacqueline Dr

·          Jay Dr

·          Kelsea Rd

·          Kimball Pond Rd

·          Millies Way

·          Montalona Rd

·          Morse Rd

·          Ordway Rd

·          Purgatory Pond Rd

·          Putney Rd

·          Rangeway Rd

·          Robert Rogers Rd

·          Twist Hill Rd

 

 

Bow:

·          Audley Divide

·          Blevens Dr

·          Brown Hill Rd

·          Buckingham Dr

·          Deer Run Rd

·          Dunbarton Center Rd

·          Golden View Dr

·          Hamilton Ct

·          Hop Kiln Rd

·          Hunter Dr

·          Pinnacle Ln

·          Putney Rd

·          Risingwood Dr

·          S Bow Rd

·          Sterling Place

·          Sundance Ln

·          Tower Hill Dr

·          Wilson Meadow Rd

·          Windsor Dr

·          Woodhill Hooksett Rd

·          Woodhill Rd

 

As cables are repaired, telephone and Internet outages will become more widespread. Repairs will be ongoing through Friday, April 5. 

Due to these outages, please plan accordingly. Updates to follow.

Robert Rogers Rd Outage Update

The damaged fiber cable on Robert Rogers Rd in Dunbarton has now been repaired.  If you are a Dunbarton Telephone customer and your telephone and/or internet service has not yet been restored, please call our business office at (603)774-9911.

Robert Rogers Rd Outage

Dunbarton Telephone Company has discovered damaged fiber cables on Robert Rogers Rd and is dispatching crews to repair these cables.

Unfortunately, as cables are repaired, telephone and Internet outages will become more widespread. At this time, no timetable can be specified for the length of the service outage, but it may extend into Monday. 

Please plan accordingly. Updates to follow.

DTC Bill Mailing Delay

Please be advised that there is a delay in the mailing of our Nov. 1, 2021 telephone bills, due to a problem with the vendor that handles our billing.  The telephone bills will be generated and mailed out as soon as the issue is resolved.  Thank-you.

New Hampshire 603 Area Code Mandatory 10-Digit Dialing Reminder

 Beginning October 24, 2021 -

To complete a local call – dial 603 + 7 digit telephone number 

To complete a toll call in NH – dial 1 + 603 + 7 digit telephone number 

Local calls & toll calls dialed with only 7 digits may not be completed, and a recording will instruct you to hang up and dial again.

In addition to changing your dialing patterns, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, fire or burglar alarm and security systems or gates, speed dialers, call forwarding settings, voicemail services and other similar functions.

If you have any questions regarding this, please call 603-774-9911 

New Hampshire 603 Area Code Mandatory 10-Digit Dialing

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

In order for 988 to work in the 603 area code, 10-digit local dialing must first be implemented. Get ready to change the way you dial your local calls!

What will be the new dialing procedure?

To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within the 603 area code that are currently dialed with seven digits.

Who will be affected?

Anyone with a telephone number within the 603 area code will need to make this change from 7-digit local dialing to 10-digit local dialing.

When will the change begin?

·         Beginning April 24, 2021, you should begin dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.

·         Beginning October 24, 2021, you must dial 10 digits (area code + telephone number) for all local calls. After this date, local calls dialed with only 7 digits may not be completed, and a recording will instruct you to hang up and dial again.

·         Beginning July 16, 2022, dialing “988” will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.

·         This dialing change also affects customers in a majority of the U.S.

What will you need to do?

In addition to changing your dialing patterns, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?

·         Your telephone number, including area code, will not change.

·         The price of a call, coverage area, or other rates and services will not change due to the dialing change.

·         What is a local call now will remain a local call regardless of the number of digits dialed.

·         You will continue to dial 1 + area code + telephone number for all long distance calls.

·         You can still dial 911 for emergency services or any other 3 digit code, for services currently available.

Questions?

If you have any questions regarding information provided in this notice, please call 603-774-9911. You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.