Telephone & Internet Outage Update – Apr. 5

Repairs on the damaged fiber cables on Robert Rogers Rd will continue into tomorrow, Saturday, April 6.

Some services were restored today. Others are still out of service and some may temporarily lose service tomorrow while crews splice damaged cables. 

Below is an updated list of the affected customers.

Dunbarton:

·          Armands Wy

·          County Rd

·          Jacqueline Dr

·          Jay Dr

·          Kelsea Rd

·          Kimball Pond Rd (9)

·          Montalona Rd

·          Morse Rd

·          Ordway Rd

·          Purgatory Pond Rd

·          Robert Rogers Rd (238+)

·          Twist Hill Rd

 

 

 

Bow:

·          Brown Hill Rd

·          Deer Run Rd

·          Dunbarton Center Rd

·          Golden View Dr

·          Hamilton Ct

·          Hunter Dr

·          Pinnacle Ln

·          Risingwood Dr

·          S Bow Rd

·          Sterling Place

·          Sundance Ln

·          Tower Hill Dr

·          Wilson Meadow Rd

·          Woodhill Hooksett Rd

·          Woodhill Rd

We will continue to provide updates as we are able.

Telephone & Internet Outage – Apr. 4 & 5

Dunbarton Telephone Company has discovered damaged fiber cables on Robert Rogers Rd and is dispatching crews to repair these cables. If you live on the roads listed below, your telephone and Internet service may be affected until the repairs are completed.

Dunbarton:

·          Armands Wy

·          Blueberry Trail

·          County Rd

·          Hawk Ln

·          Jacqueline Dr

·          Jay Dr

·          Kelsea Rd

·          Kimball Pond Rd

·          Millies Way

·          Montalona Rd

·          Morse Rd

·          Ordway Rd

·          Purgatory Pond Rd

·          Putney Rd

·          Rangeway Rd

·          Robert Rogers Rd

·          Twist Hill Rd

 

 

Bow:

·          Audley Divide

·          Blevens Dr

·          Brown Hill Rd

·          Buckingham Dr

·          Deer Run Rd

·          Dunbarton Center Rd

·          Golden View Dr

·          Hamilton Ct

·          Hop Kiln Rd

·          Hunter Dr

·          Pinnacle Ln

·          Putney Rd

·          Risingwood Dr

·          S Bow Rd

·          Sterling Place

·          Sundance Ln

·          Tower Hill Dr

·          Wilson Meadow Rd

·          Windsor Dr

·          Woodhill Hooksett Rd

·          Woodhill Rd

 

As cables are repaired, telephone and Internet outages will become more widespread. Repairs will be ongoing through Friday, April 5. 

Due to these outages, please plan accordingly. Updates to follow.

Robert Rogers Rd Outage Update

The damaged fiber cable on Robert Rogers Rd in Dunbarton has now been repaired.  If you are a Dunbarton Telephone customer and your telephone and/or internet service has not yet been restored, please call our business office at (603)774-9911.

Robert Rogers Rd Outage

Dunbarton Telephone Company has discovered damaged fiber cables on Robert Rogers Rd and is dispatching crews to repair these cables.

Unfortunately, as cables are repaired, telephone and Internet outages will become more widespread. At this time, no timetable can be specified for the length of the service outage, but it may extend into Monday. 

Please plan accordingly. Updates to follow.

DTC Bill Mailing Delay

Please be advised that there is a delay in the mailing of our Nov. 1, 2021 telephone bills, due to a problem with the vendor that handles our billing.  The telephone bills will be generated and mailed out as soon as the issue is resolved.  Thank-you.

New Hampshire 603 Area Code Mandatory 10-Digit Dialing Reminder

 Beginning October 24, 2021 -

To complete a local call – dial 603 + 7 digit telephone number 

To complete a toll call in NH – dial 1 + 603 + 7 digit telephone number 

Local calls & toll calls dialed with only 7 digits may not be completed, and a recording will instruct you to hang up and dial again.

In addition to changing your dialing patterns, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, fire or burglar alarm and security systems or gates, speed dialers, call forwarding settings, voicemail services and other similar functions.

If you have any questions regarding this, please call 603-774-9911 

New Hampshire 603 Area Code Mandatory 10-Digit Dialing

The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline, starting July 16, 2022. Customers must continue to dial 1-800-273-TALK to reach the Lifeline until July 16, 2022.

In order for 988 to work in the 603 area code, 10-digit local dialing must first be implemented. Get ready to change the way you dial your local calls!

What will be the new dialing procedure?

To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within the 603 area code that are currently dialed with seven digits.

Who will be affected?

Anyone with a telephone number within the 603 area code will need to make this change from 7-digit local dialing to 10-digit local dialing.

When will the change begin?

·         Beginning April 24, 2021, you should begin dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.

·         Beginning October 24, 2021, you must dial 10 digits (area code + telephone number) for all local calls. After this date, local calls dialed with only 7 digits may not be completed, and a recording will instruct you to hang up and dial again.

·         Beginning July 16, 2022, dialing “988” will route your call to National Suicide Prevention and Mental Health Crisis Lifeline.

·         This dialing change also affects customers in a majority of the U.S.

What will you need to do?

In addition to changing your dialing patterns, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?

·         Your telephone number, including area code, will not change.

·         The price of a call, coverage area, or other rates and services will not change due to the dialing change.

·         What is a local call now will remain a local call regardless of the number of digits dialed.

·         You will continue to dial 1 + area code + telephone number for all long distance calls.

·         You can still dial 911 for emergency services or any other 3 digit code, for services currently available.

Questions?

If you have any questions regarding information provided in this notice, please call 603-774-9911. You can also visit the FCC website at https://www.fcc.gov/suicide-prevention-hotline.

New Information Regarding Directory Assistance Calls

Effective 3/1/21, Dunbarton Telephone contracted with National Directory Assistance to continue offering Directory Assistance (DA) and Operator Services to our customers.  Dial “411” to reach DA.  Dialing “555-1212” will no longer work.  The charge for calling 411 will be $.95.  If DA completes the call, the rate will be an additional $.25 per minute.

COVID-19 Updates

Our Business Office is temporarily CLOSED to the public, due to COVID-19

·         For safety purposes, we will be handling service call requests on a limited basis.

·         Dropping off a payment? Please use the slot outside our office. 

·         For cash payments, please use exact change only at this time. Receipts can be emailed or mailed to you, upon request. 

·         Picking up or dropping off a router? Please call ahead. 

·         Questions about your bill or service? Please submit these via email or over the phone.

·         Stay safe and healthy!

From our family to yours!

Dunbarton Telephone Company

customerservice@dunbartontelephone.com

603-774-9911

DTC Fiber Project Construction is Complete

Fiber to the Home Telephone and Internet service is now available to all of our customers in Dunbarton, Bow and Goffstown and any other resident who lives within our service area.

A majority of our customers have been upgraded from the old copper network to the new, state-of-the-art fiber optic network.  If you are a current customer of Dunbarton Telephone and have not been upgraded to this service, please call our office at 774-9911, to make an appointment for a technician to come to your home and complete the upgrade, as soon as possible.

Also, if you are not currently a customer of Dunbarton Telephone and are interested in our fiber service, give us a call today at 774-9911 for more information about our new Fiber Telephone & Fiber Internet* service.

*Fiber internet service is offered in partnership with Granite State Communications, 529-9911

Maintenance Notification for September 18th

On Wednesday, September 18th, starting at 8:00am, Dunbarton Telephone will be making some changes to the equipment that serves the fiber optic network for homes in Dunbarton on the following roads:

Twist Hill Rd.

Armand’s Way

Ordway Rd.

Purgatory Pond Rd.

Morse Rd. 

This maintenance procedure will result in a brief interruption to the Internet and phone service for these homes.

If you have any questions, please call our office at 774-9911.   We thank you in advance for your patience regarding this necessary maintenance.

July 2019 Fiber Project Update

We are currently scheduling appointments for Fiber to the Home upgrades for those Dunbarton residents who live on these roads: 

• Robert Rogers Rd.
• Guinea Rd.
• Rangeway Rd.
• County Rd.
• Jacqueline Dr.
• Jay Dr.

If you live on one of these roads and have not yet been upgraded to fiber, please contact us to schedule an appointment as soon as possible. Upgrading to this new technology will give you reliable, clear phone lines and access to faster Internet speeds.

In the very near future, we will be ready to start making appointments for fiber upgrades to homes on these roads in Dunbarton:

• Blueberry Trail
• Millies Way
• Putney Rd.
• Montalona Rd. 
• Kimball Pond Rd. (house numbers 9-41)
• Kelsea Rd.

Also, it will not be long before homes on roads in Bow, currently served by Dunbarton Telephone, will be ready for the Fiber to the Home upgrade, as well.

Once again, if you are not currently a customer of Dunbarton Telephone, but are interested in subscribing to Fiber Telephone/Internet service, please contact our office at 774-9911.

April 2019 Fiber Project Update

If you live on one of these roads and have not yet been upgraded to fiber, please contact us to schedule an appointment as soon as possible. Upgrading to this new technology will give you reliable, clear phone lines and access to faster Internet speeds.

• Stark Hwy North
• Holmes Rd
• Sowle Rd.
• Tenney Hill Rd.
• Jean Dr.
• Winslow Rd.
• Devilsteps Rd.
• Clinton St.
• Farrington Rd.
• Jewett Rd.
• Concord Stage Rd.
• Old Fort Ln.
• Ray Rd.
• Clifford Farms Rd.
• Old Hopkinton Rd.
• North Woods Rd.

If you live in Dunbarton on Robert Rogers Rd. or on another road east of the Dunbarton Center, including Bow, you can expect to see crews continuing to run new fiber optic cable between existing poles and to the houses.  Also, new equipment is being mounted on the outside of homes in these neighborhoods.

For those residents who live on any of these roads and are not current customers of Dunbarton Telephone, this would be a great time to sign up for Telephone/Internet service. If you would be interested in subscribing to this service, please contact our office at 774-9911.

February 2019 Fiber Project Update

Here is the latest construction update for our expanding Fiber Optic Network in Dunbarton and Bow.  Those who live on any of the roads listed below can expect to see crews from Tel-Power or Hawkeye Connections working in your neighborhood. A notice from Dunbarton Telephone will be delivered to your home with more information.

Dunbarton

·         Robert Rogers Rd.

·         Guinea Rd.

·         Rangeway Rd.

·         Blueberry Trail

·         Millies Way

·         Putney Rd.

·         County Rd.

·         Jacqueline Dr.

·         Montalona Rd.

·         Jay Dr.

·         Kimball Pond Rd. (house numbers 9-41)

·         Kelsea Rd.

Bow

·         Dunbarton Center Rd.

·         Putney Rd.

·         Buckingham Dr.

·         Hop Kiln Rd.

·         Brown Hill Rd. (house #’s 45-118)

·         Sundance Ln.

·         Audley Divide

·         Blevens Dr.

·         Sterling Place

·         Pinnacle Ln.

·         Woodhill Rd.

·         Old Woodhill Rd. (house #’s 12-16)

·         Deer Run Rd.

·         Golden View Dr.

·         Wilson Meadow Rd.

·         Tower Hill Rd. (house #’s 2-14, even #’s only )

·         Risingwood Dr.

·         Hunter Dr.

·         Pheasant Dr.

·         South Bow Rd. (house #’s 4-20)

In these areas, crews will be running new fiber optic cable between existing poles and to the homes.  Also, new equipment will be mounted to the outside of homes in these neighborhoods.

If you live on one of these roads and are not a current customer of Dunbarton Telephone, this would be a great time to sign up for our fiber optic Telephone/Internet service. If you are interested, please contact our office at 774-9911.